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to Help Index| Ordering Information | |
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| After I place an order with Noninmedical.com, how will I be advised of the order’s progress? | |
| Nonin will keep you informed of your order via email notifications. Your US Postal Service Confirmation number will be emailed to you once the item has left our warehouse. | |
| Can I add, change or remove items from my online order after it has been submitted? | |
| No. Once an order has been placed, it can only be edited by a Customer Service Representative. | |
| Canada Customs Duties | |
| Because of the North American Free Trade Agreement (NAFTA), Canadians do not have to pay duty on most American and Mexican manufactured items. | |
| Does Noninmedical.com accept fax or email orders? | |
| No. Order online at www.Noninmedical.com or by calling Customer Service at 1-877-577-2635 | |
| How can I check my Noninmedical.com order status online? | |
| 1. Click the "my account / order status" link located at the top right of the Noninmedical.com webpage. 2. Click "Review orders / track packages" under “My Orders” to review any purchases. 3. Click “View or change an order” 4. Order status will be shown in colored field. 5. Click Track your order to view delivery details. |
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| How do I use Noninmedical.com’s shopping cart? | |
| Browse for the items you want to purchase and click “Add to Cart” for each item you want. If you would like to buy more than one product, input the desired quantity in the “QTY” field and click “Recalculate”. If you need to shop for more items, click “Continue Shopping”. After you have completed your order; select your country, province and zip code for shipping rates. If everything meets your satisfaction, click “Proceed to Checkout” or if you are a returning customer, click “Login & Checkout”. | |
| How long does it take to process an order? | |
| It takes 2 – 3 business days for us to process your order. | |
| I am experiencing trouble adding items to my shopping cart. What can I do? | |
| Shopping cart problems most likely occur because cookies are not enabled or your browser is configured to block Noninmedical.com. If you are experiencing problems, call our Customer Service Team who will assist you by placing your order over the phone. | |
| I checked my order status online and saw that my order has been cancelled. Why? | |
| If an order is placed but the credit card was declined, the order was automatically cancelled by the system. There is no way to regenerate a cancelled order; you will have to re-order online or call Customer Service at 1-877-577-2635. | |
| I think I may have accidentally placed a duplicate order. What should I do? | |
| Call Noninmedical.com Customer Service at 1-877-577-2635 as soon as possible. | |
| What form of payment does Noninmedical.com accept? | |
| Noninmedical.com accepts most major credit cards. When placing your order, select the appropriate payment option from the drop down menu. *Please note: we will not ship your order until we have received payment. | |
| What happens if an item is backordered? | |
| Although we strive to keep product in inventory, we occasionally may have an item backordered. Your order is placed in a queue and fulfilled as product becomes available; Noninmedical.com only ships complete orders. | |
| How much is my shipping? | |
| 1) Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| When will my credit card be charged? | |
| Your credit card will be charged when your order leaves our warehouse. | |
Innovative Vital Sign Monitoring - Nonin Medical Inc.
